EAGLE II

STG Contract Number: HSHQDC-14-D-E2015


Eligible Users: All Federal Agencies
Geographic Coverage: Worldwide
Contract Ceiling: $22 Billion
Period of Performance: April 2, 2015 – April 1, 2022
Period of Performance: May 9, 2013 - September 26, 2018 and Option Period 1 is from September 27, 2018 - September 26, 2020
Agency Fee: 0%
Available Order Types: Cost Reimbursement, Time and Materials (T&M), Labor-Hour (L-H), and Firm-Fixed-Price (FFP)

Scope: Functional Category 1 – Service Delivery

The purpose of FC1 is to provide a full range of services and products in support of developing, implementing, and maintaining technology to support the DHS mission and business functions across the entire lifecycle of a program.
Services include:

System Design, Development, Implementation, and Integration

STG, Inc. will provide any and all phases of system design and development through deployment to ensure DHS IT solutions will enable users to meet mission goals and objectives. These efforts include the full range of infrastructure engineering design, development, implementation and integration, including, but not limited to, concept development, planning, requirements definition and analysis, systems design and development, integration, implementation, deployment, connectivity, wiring and cabling.

Software Design
and
Development

STG, Inc. will provide any and all phases of software design and development including deployment to ensure DHS applications and databases will enable users to meet mission goals and objectives. These efforts include the full range of software design, development, implementation and integration, including, but not limited to, concept development, planning, requirements definition and analysis, software design and development, coding and testing, production, deployment, implementation, integration, and software application maintenance.

Operations
and
Maintenance

The Contractor shall provide any and all operations and maintenance (O&M) solutions, processes, and procedures necessary to sustain systems within the DHS Enterprise at the highest levels of service and availability consistent with cost, schedule, and performance objectives. These solutions may be required across the DHS Infrastructure, to include, but not limited to, the following operational areas: Help Desk and Field Support Services (e.g., Desk-side support and LAN Administration), Network and Security Operations, and Collaboration Services (e.g., E-mail, Voice, Video Services, Wiring and Cable). This requirement includes the full range of O&M solutions, from maintaining and upgrading individual pieces of hardware and software to full managed service solutions.

STG DUNS: 780414652

Contract Information

STG, Inc. has been selected as a prime contractor on the Department of Homeland Security’s (DHS) Enterprise Acquisition Gateway for Leading Edge Solutions II (EAGLE II). STG, Inc. will provide a full range of services and products in support of developing, implementing, and maintaining technology to support the DHS mission and business functions across the entire lifecycle of a program.

EAGLE II Task Orders

To view a list of task orders under EAGLE II,
please visit the DHS EAGLE II website.

Subcontractors

Oceus Networks, Inc. | Siemens Enterprise Communications, Inc. | USFalcon

MOSaIC℠ – The STG Integrated Quality Assurance Process

Manage Operations, Solutions, and Intelligent Collaboration (MOSaIC) is STG’s Integrated Quality Assurance Process. It is a collection of established process assets that support industry-proven best practices, guidance, and tools, resulting in highly reliable, available, and secure services and systems. MOSaIC draws on process assets from the Project Management Institute (PMI), Software Engineering Institute (SEI) Capability Maturity Model Integration (CMMI), Information Technology Infrastructure Library (ITIL), and International Organization for Standardization (ISO), combining and adapting these processes to create a customized framework for monitoring and improving the quality of service delivery. MOSaIC supports the rapid adoption, tailoring, and delivery of best practices, enabling STG to provide an established culture of mature standards, proven processes, and continuous improvement on Day 1.

MOSaIC provides the framework through which STG’s corporate infrastructure, governance processes, and business solutions are organized to align with a customer’s mission, and describes the tools, processes, and resources needed to deliver repeatedly consistent products and services. This framework embodies the policy that commits all STG staff and contractors to the delivery of high-quality and cost-effective services designed to meet or exceed the customer’s requirements and expectations, and provide the means to achieve it. MOSaIC is built upon a standardized STG toolset that supports service delivery, quality, and business improvement.

MOSaIC processes represent a core set of STG best practices refined to a common architecture. Best practices are grouped into a set of generic solutions that use MOSaIC concepts to structure methods, techniques, templates, and procedures that have general applicability across STG projects. These MOSaIC processes are repeatable and independent of customer-specific techniques, technologies, or problem areas. They are designed to be rapidly tailored to meet the unique requirements of each customer and project.

Through the MOSaIC integrated service delivery framework, STG can offer its customers:

  • Improved quality, reliability, and consistency of services.
  • Higher availability and performance of well-managed components.
  • Higher levels of efficiency and predictability in operations with less "firefighting"
  • Better management visibility into performance and true cost, which in turn leads to better allocation of resources and better investment decisions.
  • More responsive support for client systems and applications.

Past Performance

For information regarding past performance customer satisfaction, please contact our Program Manager.

U.S. Coast Guard (USCG) Operations Systems Center (OSC)

Under this EAGLE Task Order, STG provided Level 1 and 2 call center support and help desk services to more than 300,000 USCG active duty, reserve, and civilian users worldwide on 35 critical proprietary systems. The application service desk supports extended geographically disparate units, missions, and systems centers. STG has implemented processes and best practices that have improved efficiency and decreased costs to USCG each year.

DHS CBP NOC

STG supports the Department of Homeland Security (DHS), Customs and Border Protection (CBP) providing Network Operations Center (NOC) Support Services. STG’s primary role is to provide 24x7x365 available, reliable, and secure network connectivity to more than 260,000 DHS users, across 7 of the most highly visible Department components, within 3 of the Department’s most critical datacenters in the United States.

DHS OneNet NOC

In support of DHS Office of Chief Information Officer (OCIO), the DHS Deputy Secretary of Management, and the Enterprise Services Division (ESD) of the Information Technology Service Office (ITSO), STG successfully stood up the OneNet Network Operations Center (NOC). STG provides 24x7x365 network operations support, problem identification, troubleshooting, and maintenance for OneNet Metropolitan Area Network (MAN), and Wide Area Network (WAN) (DHS OneNet). The NOC is the focal point for network troubleshooting, updating, router and domain name management, and coordination with affiliated networks. The NOC is responsible for providing network fault monitoring, network utilization, network availability, problem tracking, and escalation.